Refund

Policy

Effective Date:

September 17, 2025

At Promoto, we strive to provide the best marketing automation tools for your business. We understand that sometimes things don’t work out as expected. This Refund Policy explains how refunds are handled for our services.

1. Free Plan

Our Free Plan is always available at no cost. No billing or refunds apply.

2. Paid Subscriptions

Monthly Plans: Payments are non-refundable once processed. You may cancel your subscription at any time, and your access will remain active until the end of the billing cycle.
Annual Plans: If you cancel within 14 days of purchase, you may request a full refund. After 14 days, payments are non-refundable, but your service will remain active until the end of your billing term.

3. Exceptional Circumstances

Refunds may be considered outside the standard policy in cases such as:

Duplicate charges
Technical issues preventing access to the service (if unresolved by our support team)

4. How to Request a Refund

To request a refund, please contact us at: billing@promoto.com with your account details and payment information. Our team will review your request within 5–7 business days.

5. Third-Party Payments

If you subscribed through a third-party platform (e.g., App Store, Google Play), their refund policies will apply. Please contact them directly for assistance.